FREQUENTLY ASKED QUESTIONS

  • DOES INSURANCE COVER NUEYES SMARTGLASSES?

    NuEyes Smartglasses may be covered by insurance up to 100% Depending on insurance plan. Click HERE to visit our Insurance Page. Please contact your benefits coordinator. 

  • CAN I DRIVE WHILE WEARING NUEYES?

    • Pro Product Line: Do not drive, it is not safe to do.
    • e2 Product Line:   Do not drive or walk, it is not safe to do.

  • IF I WEAR PRESCRIPTION GLASSES, CAN I GET AN INSERT TO WEAR?

    • Pro Product Line: Yes,  this is available as a separate item or it can be ordered by     your eye care professional.
    • e2 Product Line:   No need, you can wear your prescription glasses underneath the device

  • WHERE ARE THE NUEYES MADE?

    All product lines are assembled in the USA.

  • DO I HAVE TO BUY NUEYES TO TRY THEM OUT?

    No. We have local eye care professionals and distributors available to show you the technology without having to purchase them

  • HOW COMPLICATED ARE NUEYES TO USE?

    NuEyes are easier to use than a television.

  • WHAT IS THE BATTERY LIFE ON THE NUEYES?

    2- 5 hour battery life depending on how they are used,  NuEyes can also be plugged directly into a wall outlet without time limitations.

  • MY NUEYES FEEL WARM ON TOP WHILE I AM USING THEM, IS THIS NORMAL?

    Yes. NuEyes is a fully functioning tablet and just as any tablet or laptop, it will warm up when used. You will not feel any heat on your face.

  • DO NUEYES WORK BETTER IN AREAS WITH BRIGHT LIGHT?

    Yes. NuEyes use a digital camera to stream images and are affected by light, the same as your smartphone or digital camera. The better the lighting, the better they will perform.

  • ARE NUEYES WATERPROOF?

    No, they are not. 

  • WHAT IS THE WARRANTY ON NUEYES?

    • Pro Product line: Two-year warranty.
    • e2 Product Line: One-year warranty

  • CAN NUEYES BE USED INTERNATIONALLY?

    Yes, they are compatible with international plugs, you would just need to use an adapter.

Questions? We can help.